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Refund Policy

Last updated: February 11, 2026

1. Overview

Slipwave Group LLC ("we", "our", "us") operates murmuratr.com ("Service"). We want you to be satisfied with your purchase. If you are not, this policy explains how refunds work.

All payments for the Service are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. Paddle handles billing, payment processing, and tax compliance on our behalf.

2. Subscription Plans

We offer monthly subscription plans (Lite, Creator, and Pro) that provide access to different tiers of the Service.

  • 5-Day Refund Window: If you are not satisfied with your subscription, you may request a full refund within 5 days of your initial purchase or renewal. No questions asked.
  • After 5 Days: Refunds after the 5-day window are handled on a case-by-case basis. Contact us and we will do our best to help.
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until your billing period ends. No partial refunds are issued for unused time within a billing period.

3. One-Time Purchases

We offer one-time purchases such as the BYOLLM (Bring Your Own LLM) option.

  • 5-Day Refund Window: You may request a full refund within 5 days of purchase.
  • After 5 Days: One-time purchases are generally non-refundable after 5 days, as the product is delivered immediately upon purchase.

4. Add-Ons

Add-on subscriptions (such as LinkedIn Publishing, Extra Feeds, Research Boost, and Draft Boost) follow the same refund terms as subscription plans. You may request a refund within 5 days of purchase or renewal.

5. Free Plan

The free tier of the Service is provided at no cost. No refund applies as no payment is made.

6. How to Request a Refund

To request a refund, contact us at [email protected] with:

  • Your account email address
  • The date of purchase
  • The reason for your refund request

We aim to process all refund requests within 5 business days. Approved refunds are issued through Paddle and will appear on your statement within 5-10 business days depending on your payment provider.

7. Exceptions

We reserve the right to deny refund requests in cases of abuse, fraud, or violation of our Terms of Service. Accounts that have been terminated for violations are not eligible for refunds.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected].